As convenient as text messages, emails, and chat are, there’s one thing which they can’t offer – the human touch. It’s pretty hard to show emotions and empathy through text messages or emails, that’s why text-based communication always sounds “robotic”.
Having dialogue in real time also helps us clarify things by creating an opportunity to ask questions and listen, along with sharing knowledge and ideas in a mutual space. The benefits of this reciprocity and being present with another can help with problem-solving and reduces misunderstandings
